You are using an outdated browser. For a faster, safer browsing experience, upgrade for free today.
+357 7000 2929
  • Your shopping cart is empty!

en-gb

Terms & Conditions

Introduction

Welcome to Krystalo 3D Creations. The following Terms and Conditions guide the use of and commerce on our web store. These terms and conditions may be adjusted from time to time.

1. General

You can shop our product through our web store. If you have any questions please contact our Customer Service for help at info@krystalo.com.

All merchandise remains our property until payment is fulfilled.

Any attempts of frauds will be reported to the Police. KRYSTALO reserves the right to cancel, hold on to, or further investigate an order at suspicion, even if delivery time is affected.

No other payment options in addition to those displayed at checkout is accepted.

KRYSTALO holds the right to have minor deviations related how material, color, weight, measurements, or manufacturing, appear on our web store. This also includes type faults, price and stock changes.

All prices include CYPRUS VAT (19%).

2. Delivery

All shipments are sent all over Cyprus by Akis Express. The order will be sent to the nearest Akis Express office of the address you enter at the checkout. Estimated delivery time is 2-3 working days, if anything else is not announced.

Damaged goods shall be reported at the pick-up point. If you notice the damage after receiving the package please contact our Customer Service. When returning it you are responsible for the goods.

Our shipping costs:

  • 5 EURO

3. Payment

You can make the payment by PayPal.

We do not keep any information concerning the credit card you use to pay at PayPal. You will receive with your purchase an invoice for the paid amount. KRYSTALO reserves the right to cancel, hold on to or further investigate an order at suspicion, even if delivery time is affected.

4. Return Policy

We are unable to take back products that have been processed or used. There are no refunds for Sale items, only the possibility to exchange or receive a credit note. When returning or exchanging a product you pay for the shipping cost.

If the product is defect, damaged or if the return is due to a mistake made by us, we will in this case bear or reimburse the delivery cost. Please report the reclamation to our Customer Service before returning the product, then return the product together with your receipt to this address:

Elab Ltd / Krystalo

P.O.Box 59728

4012 Limassol

Cyprus

5. Security

We do not keep any information concerning the credit card you use to pay at PayPal.

We will not leave or sell your personal information to third-parties without your permission. Receiving your personal information helps us to give you good customer service and updates regarding special offers, sales and new arrivals.

6. Force Majeure

In case of war, civil war, revolution, riot, strike, lockout, blockade, natural disaster, measures by public authority or similar circumstances these Terms & Conditions can not or only partly be performed. If this occurs KRYSTALO will try to inform you about this.